Effective Date: August 21, 2025
1. Introduction
This Privacy Policy explains how Duebase collects, uses, and protects your personal information when you use our AI-powered financial intelligence platform. We are committed to protecting your privacy and handling your data responsibly in accordance with UK data protection laws.
2. Contact Information
Duebase
https://duebase.com/contact
3. Personal Data We Collect
We collect the following types of personal information:
Account Information:
- Name and email address
- Company name and role/title
- Account preferences and settings
Payment Information:
- Billing address
- Payment method details (processed securely by our payment provider)
- Transaction history and invoices
Usage Data:
- Company search queries and viewed profiles
- Portfolio companies you track
- Features used and interaction patterns
- Login times and IP addresses
- Device information and browser type
Technical Data:
- Cookies and similar tracking technologies
- Website analytics and performance data
4. Sources of Personal Data
We collect personal data directly from you when you:
- Create an account or subscribe to our service
- Use our platform to search or analyze companies
- Contact our support team
- Subscribe to marketing communications
5. How We Use Your Personal Data
We process your personal information for the following purposes:
Service Provision:
- Providing access to our AI-powered company analysis platform
- Processing company searches and generating financial insights
- Managing your portfolio tracking and alert preferences
- Providing customer support and technical assistance
Account Management:
- Creating and maintaining your user account
- Processing subscription payments and billing
- Sending service-related communications
Platform Improvement:
- Analyzing usage patterns to improve our AI algorithms
- Monitoring platform performance and security
- Developing new features and capabilities
Marketing (with consent):
- Sending newsletters and product updates
- Sharing relevant industry insights and content
6. Lawful Basis for Processing
We process your personal data under the following legal bases:
- Contract: To provide our services and fulfill our contractual obligations
- Legitimate Interests: To improve our platform, ensure security, and conduct business operations
- Consent: For marketing communications (you can withdraw consent at any time)
- Legal Obligation: To comply with financial and data protection regulations
7. Data Sharing
We do not sell your personal data. We may share your information with:
Service Providers:
- Payment processors (Stripe) for subscription billing
- Cloud hosting providers (AWS/Google Cloud) for data storage
- Email service providers for communications
- Analytics providers for platform improvement
Legal Requirements:
- When required by law, regulation, or court order
- To protect our rights, property, or safety
- In connection with business transfers or acquisitions
All third-party providers are bound by data processing agreements and security requirements.
8. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill legal obligations:
- Account data: Until account deletion plus 7 years for financial records
- Usage data: 3 years for analytics and platform improvement
- Marketing data: Until you unsubscribe or withdraw consent
- Payment data: 7 years for accounting and tax purposes
9. Data Security
We implement robust security measures to protect your personal data:
Technical Safeguards:
- Encryption of data in transit and at rest
- Secure hosting infrastructure with regular security audits
- Multi-factor authentication options
- Regular security vulnerability assessments
Organizational Measures:
- Staff training on data protection
- Access controls limiting data access to authorized personnel
- Incident response procedures for data breaches
- Regular review and updates of security policies
10. Data Storage Location
Your personal data is stored on secure servers located in the United Kingdom and European Union. If we transfer data outside the UK/EU, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses.
11. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
1. Right to be Informed: This privacy policy provides clear information about our data processing
2. Right of Access: Request a copy of the personal data we hold about you
3. Right to Rectification: Correct inaccurate or incomplete personal data
4. Right to Erasure: Request deletion of your personal data in certain circumstances
5. Right to Restrict Processing: Limit how we use your personal data
6. Right to Data Portability: Receive your data in a portable format
7. Right to Object: Object to processing based on legitimate interests or direct marketing
8. Rights Related to Automated Decision Making: We don't use automated decision-making that significantly affects you
To exercise these rights, contact us at https://duebase.com/contact We will respond within one month.
12. Withdrawing Consent
Where we process your data based on consent (such as marketing communications), you can withdraw consent at any time by:
- Unsubscribing from emails using the link provided
- Updating your account preferences
- Contacting us directly: https://duebase.com/contact
13. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your login and preferences
- Analyze website performance and usage
- Provide personalized experiences
- Ensure platform security
You can manage cookie preferences through your browser settings. Essential cookies are necessary for platform functionality and cannot be disabled.
14. Children's Privacy
Our service is intended for business and professional use. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will delete it immediately.
15. Business Transfers
If our business is acquired or merged, your personal data may be transferred to the new entity. We will notify you of any such transfer and ensure your rights are protected under the same privacy standards.
16. How to Complain
If you have concerns about how we handle your personal data, please contact us first https://duebase.com/contact
17. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email and update the effective date. Your continued use of our service after changes constitutes acceptance of the updated policy.
18. Contact Us
For any questions about this Privacy Policy or how we handle your personal data, please contact us:
https://duebase.com/contact
We aim to respond to all privacy-related inquiries within 5 business days.